Hearing or speech impaired?
Please call 800-442-7028
TTY users dial 711
Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.
Need help purchasing a plan?
Reach out for help picking a plan, including when and how coverage can be purchased.
Call us to get answers to your Blue Cross and Blue Shield of North Carolina (Blue Cross NC) plan, bill or claims questions. You can also call us to learn more about purchasing a plan.
Purchasing a Medicare plan?
Reach out for help picking the right Medicare plan, including when and how coverage can be purchased.
Get more help
Not the support you need? You can visit us in person, get agent resources or report health care fraud and abuse.
Additional phone numbers
888-868-5598 (log-in support)
Asheville: 828-348-2583
Fayetteville: 910-868-1928
Winston-Salem: 336-778-0807
Greensboro: 336-790-5858
Hickory: 828-855-9155
Garner: 919-234-6066
South Charlotte: 704-527-4220, 800-286-4220 (toll-free)
855-511-BLUE (2583)
Raleigh: 888-275-7513, x1 (toll-free)
Charlotte: 888-275-7513, x2 (toll-free)
Boone: 888-275-7513, x3 (toll-free)
Toll-free: 800-222-4739
Yokasta Crouse (Sr. Business Operations Advisor): 984-201-1902
Jaynita Shah (Business Operations Advisor): 919-765-2644
Abel Simutami (Sr. Healthcare Consultant): 919-287-8123
Kimberley Jones-Scott (Manager - FEP Sales): 919-765-3678
Group Consultants:
- Benita Phipps: 984-960-3904
- Sonja Smith: 919-867-5793
- Jessica Miles: 984-960-3618
- Myron Holmes: 984-960-3699
Blue Medicare HMO & PPO: 800-665-8037 (TTY users dial 711)
Blue Medicare Rx (PDP): 800-661-5518 (TTY users dial 711)
Blue Medicare Supplement: 800-478-0583 (TTY users dial 711)
Healthy Blue + Medicare℠: 800-400-8745 (TTY users dial 711)
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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© 2023 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Blue Cross NC is an abbreviation for Blue Cross and Blue Shield of North Carolina. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.