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Members health plans

A guide to using your health plan

Your membership has exclusive benefits, apps, discounts and more. Get to know your insurance plan so you can get more from it.

Key benefits

As a Blue Cross and Blue Shield of North Carolina (Blue Cross NC) member, you have access to benefits and extras.

100% coverage for preventive care

Annual physicals and many other routine screenings and services covered at no additional cost.1

3 primary care visits at no extra cost

Your first three in-network visits with your primary care physician are on us with select plans.2

100% coverage for preventive prescriptions

Preventive drugs at no extra cost for certain chronic conditions at in-network pharmacies.2


3 behavioral health visits

Your first three in-network behavioral health or substance use visits are no additional cost with select plans.2

No-cost COVID-19 vaccines

COVID-19 vaccines are available at no cost to all members when administered by an in-network provider.3

Prenatal and postpartum care

Preventive care includes breastfeeding support and supplies, maternal depression screenings and more.1

The right care at the right time

We can help you get the best care when you need it and avoid unnecessary out-of-pocket costs. 

See a doctor without leaving home

Teledoc® offers medical and behavioral health care.4 See a board-certified doctor or therapist 24/7, even on holidays. Get a diagnosis, prescriptions or advice on where to go for more care.

Ask a trained nurse

Do you have a complex or ongoing medical condition? Speak with a highly trained nurse5 who can suggest support programs and help you navigate the health care system.

Tools for your total well-being

Find care that's right for you

Find in-network doctors, facilities, prescriptions and more. Explore care options, or log in to Blue Connect℠ to search existing coverage.


Our members-only discount program6 helps you get exclusive deals on:  

  • Apparel and footwear  
  • Fitness and healthy eating services
  • Hearing and vision supplies 
  • Travel and more! 

Sign up for email alerts and weekly discounts. 

My Pregnancy app®

Whether this is your first child or your fourth, you’re going to need help. With our My Pregnancy mobile app, you can:

  • Get answers to your pregnancy questions  
  • Find resources, tools and support 
  • Enjoy fun features like the kick counter and relaxation tools

Use the free, confidential app wherever and whenever you want.7

Get the most out of your plan with Blue Connect member portal

It's easy for Blue Cross NC members to manage their plans and access tools, documents and benefits on the go with Blue Connect℠.

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Blue Cross and Blue Shield of North Carolina (Blue Cross NC) offers several decision-support tools to aid you in making decisions around your health care experience. These tools are offered for your convenience and should be used only as reference tools. You should consult your own legal counsel, tax advisor or personal physician as applicable throughout your health care experience.

  1. Preventive care is covered at 100% when 1) it is provided by an in-network doctor, 2) the claim is filed as a preventive visit and 3) services are identified as preventive care under the Affordable Care Act (ACA). Most plans are covered at 100%, but not all (e.g., grandfathered plans). Check the full list of services and any limitations on our website at or in your Benefit Booklet.

  2. Check your benefit booklet for eligibility and other details.

  3. If members receive COVID-19-related services, including the vaccine, testing or treatment, at an out-of-network provider, providers may balance bill patients for any amount not covered by their health plan. 

  4. Teladoc does not replace the primary care physician. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission. Teladoc does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. In some states, laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations. Teladoc physicians do not guarantee that a prescription will be written and reserve the right to deny care for potential misuse of services.

  5. Blue Cross NC offers the Nurse Support Program for your convenience and is not liable in any way for the goods or services received; results are not guaranteed. Decisions regarding your care should be made with the advice of your doctor. Blue Cross NC reserves the right to change or discontinue this program at any time without prior notification from Blue Cross NC.

  6. Blue365 offers access to savings on items that members may purchase directly from independent vendors, which are different from items that are covered under the policies with Blue Cross NC. Any disputes regarding these products and services may be subject to the Blue Cross NC grievance process. Blue Cross and Blue Shield Association (BCBSA) may receive payments from Blue365 vendors. Neither Blue Cross NC nor BCBSA recommends, endorses, warrants or guarantees any specific Blue365 vendor or item. This program may be modified or discontinued at any time without prior notice.

  7. Wildflower Health is an independent company solely responsible for the services it provides via the My Pregnancy app on behalf of Blue Cross NC. Wildflower Health does not offer Blue Cross or Blue Shield products or services.