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About Blue Connect

Manage contact preferences

Your preferences matter. With Blue Connect℠, you have control over how we communicate with you.
Go to Contact Preferences Center

Here's what you can do with the Contact Preferences Center

Providing the communication you need – when and how you need it – is important to us. With Blue Connect, you have control over your communication preferences.

Log In to Update Preferences

Go paperless

Reduce your mailbox clutter while doing good for the environment. Get health plan alerts, account updates and more sent right to your mobile phone or email inbox.

Sign up for alert texts and emails

Instantly find out when important items – like member ID cards – are ready for you.

Learn about how we contact you

See how we use text messages, emails and phone calls, then you can choose to opt in or out of the communications you want and need. 

Verify your email address and mobile number

Get to your contact info quickly. Making your updates is easy.

See active and past insurance plans

Get your active plan information, including your subscriber ID. See your plan history for record keeping.

Frequently asked questions

You may change your billing address online. When you log in to Blue Connect, select the Billing & Payments icon on your Blue Connect home page and then select Edit Billing Preferences. Any change you make will be processed within 48 hours.

If you make a one-time payment online, you can still receive a paper bill. You also have the option of going “paperless” and receiving email notification when your invoice is available online. If you sign up for automatic recurring (monthly) payments, you are automatically enrolled in email bill notifications and you will no longer receive bills by postal mail.

Starting October 2017, AutoPay billing notifications are sent 5 days prior to the due date of the 1st of the month.

 

Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.

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© 2023 Blue Cross and Blue Shield of North Carolina. ®, SM Marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. Blue Cross NC is an abbreviation for Blue Cross and Blue Shield of North Carolina. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association.