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Privacy Policy

Technical information

Find out how to have the best website user experience, complete an application, keep personal data safe and more.

Supported browsers for personal computers and mobile devices

Our site works best with the latest versions of Microsoft Edge, Chrome, Firefox and Safari. If you're having problems with your browser, check whether you're using the most up-to-date version. Important information for vendors and development teams.

Need help? Call Web Support at 888-705-7050.


A "cookie" is a small text file a website can use to recognize repeat users. This recognition helps you bypass the plan selection screens and allows Blue Cross and Blue Shield of North Carolina (Blue Cross NC) to remember you from your last visit. By looking at your cookie, Blue Cross NC can better organize and allocate resources to improve your browsing experience. Cookies must be turned on in order to fully utilize some of the features of 


Our site uses JavaScript to help our users successfully complete quotes and applications as well as use other site features. We recommend you enable JavaScript in your browser.

Tool bars

If you use a tool bar such as Yahoo or Google bar, please disable it by right clicking directly on the tool bar before you begin the application process. These tools may interfere with clear presentation of the application.

Allowing pop-up windows

If you are having trouble accessing some interactive features of, a pop-up blocker or ad blocking software that you may have installed could be the problem.

If you are running a pop-up blocker or ad blocker, please review that product's documentation for instructions on overriding the blocking feature. You may want to ensure that pop-ups on are allowed.

How to allow pop ups for the browsers supported by

In Firefox

  • Go to the browser's Tools menu and select Options. In the window that appears, select Content.
  • Uncheck the block pop-up windows option or click Exceptions to add to the list of sites that you want to allow to display pop-ups.

In Safari

  • Click Safari > Preferences.
  • In the window that displays, click Security.
  • Uncheck Block pop-up windows.

Completing the application

Creating a user ID and password

To submit an application with Blue Cross NC, you will need to create a user ID and password. Your user ID needs to be at least 6 characters long and may be a combination of letters or numbers. Special characters are not allowed (such as *, @, %).

Your password must be at least 6 characters long and must contain at least one number or symbol.

You only need one user ID and password. You can use this user ID for multiple applications, and you can use the same user ID to access Blue Connect after you purchase your Blue Cross NC plan.

Text box

There is a maximum of 256 characters allowed in the text boxes that request information about certain health conditions. Special characters (such as *, @, %) are not allowed and will cause errors.

Receiving Blue Cross NC email

Blue Cross NC email may be filtered out by some email providers as "spam." If you are expecting an email from Blue Cross NC and you have not received it in your inbox, it might be in your "junk" folder. Check with your email provider to learn how to add and to your "safe" list.

How we contact you

If you're a member, you can choose what information we send you and how we send it. Visit our page on managing your contact preferences to update your contact information, select the alerts, set reminders and information you want to get, choose the method of delivery and more.

Blue Connect inbox

If you're a member, we'll send you important messages about your plan through the Blue Connect Inbox. When you have a new message, we'll alert you by email. The inbox is a great way to connect with customer service.

Note: We will only use your email address for communications about your plan or the programs you've chosen to participate in.

Linking to pages (bookmarks)

When you find a website that you think you will want to return to on a regular basis (like, you may find it helpful to create a "bookmark" in your web browser. We recommend that you only save as your bookmark so you always have the most updated and current information about Blue Cross NC that is available.

Website security

Blue Cross NC has taken steps to protect information collected from our online visitors against unauthorized access and use. All online forms that include information captured from our users are secured using a Secured Socket Layer (SSL), which encrypts the information as it travels from the desktop to our server. Blue Cross NC is committed to ensuring transaction security and privacy. Blue Cross NC obtains certification from industry-recognized security vendors to ensure that our systems meet security standards. As an additional security measure, Blue Cross NC uses a firewall to prevent unauthorized access to our site. Site personnel monitor activity logs at regular intervals to look for unauthorized intrusions.

For your protection, please do not send email to us that contain your personal health information. We cannot guarantee the security of these emails before they reach us, in contrast to the security precautions in place when you send us personal information via an online form on this Web site.

We're committed to making web content accessible

Our goal is to make sure our website is easy to read and use for everyone. This includes anyone with visual, hearing, mental and physical disabilities. We make it our priority to comply with the WCAG 2.0 Level AA, PDF/UA and Section 508 guidelines.

Learn more about our non-discrimination policy and no-cost services available to you.